Everything you need to know about WORD VALUE
WORD VALUE offers four main services:
Personalised Messages - Perfect for birthdays, thank yous, congratulations, and quick but meaningful expressions (£25–£99 depending on word count).
Personalised Poetry - Original poetry crafted around your story, memories, and emotions (£25–£99).
Personalised Letters - Deeper, more meaningful expressions for love, apology, tribute, and special occasions (£25–£99).
Personalised Song Lyrics - Your story written into lyrics only (no vocals or music at launch). Three packages: £79, £149, or £249.
Delivery times depend on your service:
Messages, Poetry & Letters: 2-5 days depending on word count.
Song Lyrics: 3-7 days depending on package size.
We also offer priority delivery options (details on request).
Yes! We offer creation in English, Hindi, Gujarati, Hinglish, and other languages. You can select your preferred language during the order process. If you need multiple languages for the same piece, that's treated as an add-on and we're happy to discuss pricing.
For Messages, Poetry, and Letters, pricing is based on word count:
• Up to 100 words: £25
• 101–200 words: £46
• 201–300 words: £65
• 301–400 words: £82
• 401–500 words: £99
Song Lyrics use package-based pricing: £79, £149, or £249.
We accept all major credit and debit cards, PayPal, and Stripe. All payments are processed securely and you'll receive an invoice by email immediately after payment.
Yes, we have a customer-friendly refund policy. If you're not completely satisfied with your creation, you can request a refund within 7 days of delivery. Please visit our Refund & Cancellation Policy page for full details.
We occasionally run promotions and offer discounts for bulk orders (corporate gifting, wedding favours, etc.). Please contact us at hello@wordvalue.online to discuss your needs.
All pieces are created by our talented, handpicked writer who specializes in personalised creative writing. Each piece is crafted with care and attention, not generated by AI or templates.
During the order process, you'll fill out a detailed form where you can share as much or as little as you'd like about the person, your memories together, special moments, inside jokes, important dates, and what you want them to understand. The more detail you provide, the more personalized your creation can be.
Yes! One free revision is included with every order. If you'd like changes to your creation after delivery, just let us know within 7 days and we'll make adjustments. For additional revisions beyond one, we may charge a small fee.
Your creation will be delivered digitally as a beautifully formatted PDF and as editable text. This makes it easy to share, print, or keep as a digital keepsake. Future add-ons may include printed versions and handwritten-style designs.
The work is created exclusively for your personal use and you have the right to share it, frame it, publish it, or keep it private. For full details on copyright and how you can use your creation, please see our Copyright & Intellectual Property Policy.
Our standard service is for personal use. If you'd like to use your creation commercially (e.g., in a publication, marketing, or business context), please contact us to discuss licensing options.
Only the information you choose to include will appear in the creation. Names, dates, and personal details are included only if you request them. Your story and emotions are transformed into the piece, but your personal order information remains confidential.
Your privacy is extremely important to us. All personal information is encrypted and stored securely. We never share your data with third parties without permission, and you can request deletion of your information at any time. Please see our Privacy Policy for complete details.
Absolutely not without your explicit permission. Your story is confidential and used only for your creation. If we ever want to use an example or testimonial (with names changed if desired), we ask for your permission first.
Please check your spam/junk folder first, as email filters sometimes catch our messages. If you still don't see your creation, email us at support@wordvalue.online with your order ID and we'll investigate immediately.
Yes, you can download your creation as many times as you'd like. We'll also send it to you by email, so you have multiple ways to access it.
Contact us immediately at support@wordvalue.online. We're here to help! Whether it's a payment issue, download problem, or anything else, our team will resolve it quickly.