Refund & Cancellation Policy

Last updated: September 2024

1. Refund Eligibility

1.1 Full Refunds

You are eligible for a full refund if:

• You cancel before creation begins: If you cancel your order before our writer has started work (typically within 1-2 hours of payment), you receive 100% refund
• Non-delivery: If your creation is not delivered within 14 days of the promised delivery date, you are eligible for a full refund
• Technical failure: If there's a technical issue on our end preventing delivery (corrupted file, email failure, etc.)

1.2 Partial Refunds

You may be eligible for a partial refund (75%) if:

• You receive your creation but request cancellation/refund within 7 days of delivery and provide valid reasons (e.g., the creation doesn't align with your request)
• The creation requires substantial revision, and revisions are not satisfactory

1.3 No Refund Scenarios

Refunds are not issued in these cases:

• You changed your mind after the creation was delivered
• The recipient didn't react the way you hoped (emotions are subjective)
• You request a refund more than 7 days after delivery
• The creation was made according to your specifications, even if you're not satisfied
• You use the creation publicly and then request a refund

2. Cancellation Process

2.1 How to Request Cancellation

To cancel your order, email us at orders@wordvalue.online with:

• Your Order ID
• Your email address
• Reason for cancellation
• Any additional details that would help us understand your request

3. Refund Processing

3.1 Refund Timeline

Once we approve your refund request:

• Refund authorization typically takes 2-3 business days
• Credit card refunds may appear in 5-10 business days (depending on your bank)
• PayPal refunds typically process within 24-48 hours
• Bank transfers may take 5-7 business days

3.2 Refund Confirmation

You will receive an email confirming your refund with:

• Refund amount
• Reason for refund
• Expected processing time
• Refund reference number

4. Revisions & Resolution

4.1 One Free Revision Included

Every order includes one free revision. If your creation doesn't meet your expectations, request a revision within 7 days of delivery, and we'll make adjustments at no extra cost.

4.2 Additional Revisions

Revisions beyond the first may incur a fee of £20-50 depending on the scope of changes. We're happy to discuss rates for significant revisions.

5. Dissatisfaction & Dispute Resolution

5.1 Quality Guarantee

If you receive your creation and it genuinely doesn't meet the standards described or align with your detailed specifications, we want to make it right. Contact us with specifics:

6. Special Circumstances

6.1 Medical, Emergency, or Hardship

If you're facing genuine hardship or an emergency situation, please contact us at hello@wordvalue.online. We're willing to discuss compassionate solutions on a case-by-case basis.

6.2 Payment Disputes

If you dispute a charge with your credit card company or payment provider without contacting us first, we may not be able to assist with refunds. Please reach out directly first.

7. Exchange Policy

Rather than refunding, you may request to apply your payment to a different service or a future order. This can be arranged on a case-by-case basis. Contact orders@wordvalue.online to discuss options.

8. Refund of Add-Ons

If you purchased optional add-ons (priority delivery, beautifully designed digital version, etc.) and request a refund, refund amounts will be reduced by the cost of these add-ons.

9. Contact & Support

Questions about refunds or cancellations? Reach out:

• For orders: orders@wordvalue.online
• For technical issues: support@wordvalue.online
• General questions: hello@wordvalue.online

10. Policy Changes

WORD VALUE reserves the right to modify this Refund & Cancellation Policy at any time. Changes are effective upon posting. We'll always notify you of significant changes via email.

Your satisfaction matters to us. If you're not happy, let's talk about how we can make it right.